Refund policy
Last updated: 27 October 2025
Print-on-Demand
All our posters are produced to order (print-on-demand). Because items are made after you place your order, they are not covered by the standard right of withdrawal under Swedish Distance and Doorstep Sales Act (2005:59). This does not affect your statutory rights in case of defects or damage to the item.
Claims (Faulty or Damaged Items)
If your item arrives faulty or damaged:
- Contact us within a reasonable time after delivery (recommended within 7 days).
- Email support@urbanarmy.se and include your order number and photos.
- If the claim is approved, we will send a replacement at no extra cost or refund your purchase.
Please note:
- Minor colour differences between screen and print are not considered defects.
- Damage occurring after delivery is not covered by the claims policy.
- Gift cards are non-refundable.
Refunds
Refunds are issued to the same payment method used at checkout. Processing times may vary by bank and payment provider, typically within 5–10 business days.
Return Shipping for Approved Claims
For approved claims (e.g., incorrect or damaged items), Urban Army AB covers return shipping. We will email you a prepaid return label. Items must be returned well packaged.
Note: Returns sent without a prior approved claim or contrary to our instructions may be refused, and the customer will be responsible for any shipping costs.
Return Address
Urban Army ABDöbelnsgatan 6
111 40 Stockholm
Sweden
Contact
Urban Army AB
Organization number: 559541-3120
Döbelnsgatan 6, 111 40 Stockholm, Sweden
support@urbanarmy.se